Getting to truly Usable Uptime requires a different approach.
#INTERNET UPTIME MANUAL#
SD-WAN showed a lot of promise, but most vendors require manual configuration that’s almost impossible to get right, and it only helps site-to-site traffic. You may have tried a few options yourself over the years.Įvery firewall has internet failover built-in, but it only fails over when the circuit is down hard, not when it’s live but unusable. Legacy networking technologies like failover and SD-WAN have traditionally made it difficult or impossible to track, let alone improve Usable Uptime of internet connectivity. Optimizing for “Usable Uptime” has never been easier So why isn’t every business optimizing for “Usable Uptime?” Frankly, because it’s been too hard to measure and even harder to control…until now. Īccording to Gartner’s downtime cost calculations, that 312 hours equates to millions of dollars in lost productivity and sales every year. So, for an average business using technologies like Zoom, MS Teams, and VoIP phones, their Internet is ineffective for a total of 312 hours every year. In fact, across thousands of circuits, we’ve found an average of 274 hours per year of “Unusable Uptime,” far beyond the 38 hours per year when the circuits were actually down hard. In the Bigleaf application, this equates to a circuit health alarm level of 0 through 2 out of 7, a threshold that’s exceeded more often than you may think. You could simplify this to a more common absolute round-trip latency of 100ms. Less than 40ms of one-way relative latency.In its simplest form, our definition of Usable Uptime requires: For IT, that’s what matters most-not whether the Internet was “Up,” but whether it was “Usable.” “Usable Uptime” is the new key metric for business internetĪt Bigleaf, we’ve built a definition of Usable Uptime based on thousands of customers’ experiences. But the Internet wasn’t “Usable.” That is to say, the users couldn’t do what they needed to do. Your firewall would be able to ping its destination and would never think to failover traffic to another circuit. In both of those cases, the Internet was live. Or ask your head of HR if any virtual company meetings have ever ground to a halt because the connection was “unstable.” Ask your sales team if they’ve ever been on a Zoom call that had to be rescheduled because of choppiness. “Uptime” is no longer enough for your business
#INTERNET UPTIME HOW TO#
To put an end to the disruptions, we need to understand the full range of these issues, what causes them, and how to stop them. But today’s high-performance applications like video chat, VoIP calls, CCaaS, and collaboration tools can become unusable even when the Internet is technically up.
Sales calls drop, meetings are interrupted, time is wasted, customers are frustrated-and it’s happening more often than you may think.įor years, we’ve thought about internet disruptions in terms of “outages” when the Internet is just off. Internet disruptions aren’t just annoying, they’re creating big problems for your business.
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